Fast delivery, flexibility and quick responses are all hallmarks of great customer service for any retailer, especially an online store. So is sorting things out when things don’t always go according to plan. At KOOL KITCHEN, we pride ourselves on delivering the best customer service possible. But don’t just take our word for it, hear what our customers have to say...

 ~~~~~~~~~~~~~~~~~~           

This has been such fun choosing colourful, creative, innovative and highly healthy for me and the environment and functional set up of my new home. Having been just diagnosed with an incurable illness after moving interstate the time energy and effort you have saved me is incallculable.
Thank you KoolKitchen.xxx

Virginia, QLD (November 2011)

------------------------------------------------------------

Wonderful service – I placed an order with you late in the afternoon and to my delight received it the following morning – well done – I will definitely order from Kool Kitchen again.

Jennifer, NSW (September 2011)

------------------------------------------------------------

Thank you for your excellent service. I have just purchased Neoflam frypan and lid from your website, I am very impressed with your service. During the purchasing, for every question I asked regarding the products, your response was so quick, also very helpful. After I received the goods, because there was a minor defect, you immediately came to my place and gave me a replacement. I was so happy with your service. Definitely I will recommend your company to my friends, and I will do business again with you. Thanks a lot

 Ben, NSW (June 2011)

------------------------------------------------------------

Just wanted to thank you for your rapid and excellent service.  All the goods arrived in good order. Even though the courier service is pretty bad to these islands, the courier you used was fantastic and kept me fully informed.  I was able to get the goods as soon as they arrived at the local courier depot on the mainland. Once again thanks for the great service.

 Jettie, QLD (April 2011)

------------------------------------------------------------

Thank you so much for taking so much trouble looking for my order. I really appreciate it. I really need some cheer-up news after all the stress of Yasi. My parcel arrived safely yesterday.  Thank you so much for replacing everything.  I am very pleased with it all.I am very pleased with the items I purchased for myself and the items I bought for my Granddaughter really delighted her. Many thanks & best wishes

Brenda, Qld (March 2011)

------------------------------------------------------------

Thank you for reimbursing me the postage. The new frypans are great, so far I've been using mine for making pancakes. Thank you very much for your service, it is very much appreciated.

Gillian, TAS (March 2011)

------------------------------------------------------------

Thanks, so much for all of your help, I LOVE your stuff, I think I’ll be a regular customer + I’ll tell everyone about your website. THANKS again so much for all of your patience, and all my changing and adding!!!

Kylie, VIC (February 2011)

------------------------------------------------------------

I am very impressed with the speed at which my order has been processed, and will be recommending you to my friends. Great product and fabulous customer service. Thank you again for all your help.

Kirsty, VIC (February 2011)

------------------------------------------------------------

Thanks again for your great service recovery. The Clongs are great and have been commented on by many guests. My father-in-law is enjoying his also.  

Tania, Singapore (January 2011)

------------------------------------------------------------

THANK YOU. I received my order today. ABSOLUTLEY DELIGHTFUL. Such a nice looking set - thanks again.

Chris, Qld (January 2011)