KOOL KITCHEN accepts returns of items if the goods received are faulty or if incorrect items are supplied. Unfortunately, we do not accept returns or exchanges where the customer has had a change of mind.  

Faulty Products

If you have received a faulty product from us, we will refund you the money, replace the item you have purchased or offer you a store credit to the value of the faulty item, to purchase any other item from the store at. Whichever option is chosen, the faulty product needs to be returned to KOOL KITCHEN (please refer to Returns Process below for how to return the product).

Faulty products will be exchanged or refunded at no charge, as long as we are contacted within 7 days of receiving the product. Faulty items should be returned using Australia Post and in order to receive reimbursement for postage, a copy of the receipt should be provided.

Products that become faulty during use and are covered by warranty should be returned to the manufacturer or importer.

Incorrect Items Supplied

In the event that KOOL KITCHEN has delivered an incorrect item/s, we will exchange them for the correct items, or provide a refund and/or store credit at the customer’s request. Whichever option is selected, the incorrect items need to be returned to KOOL KITCHEN. Please contact us within 7 days of receiving the incorrect item/s (refer to Returns Process below for how to return the product).

The items must be returned in perfect condition, unopened and in the original packaging. When you return merchandise please ensure it is packed in a sturdy and secure way so as to avoid any damage in transit. The item should be returned using Australia Post and in order to receive reimbursement for postage, a copy of the receipt should be provided,

KOOL KITCHEN reserves the right to decline a refund/exchange request should the items returned be used, opened or damaged.

Returns Process

If you need to return an item, simply login into your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button. Then just select the most appropriate categories to outline the return details, and enter a clear description of the reason for the return request.

We'll then notify you via e-mail if your request is accepted and provide you with details on where to return the products. We will refund you/give you a store credit once we've received and processed the returned item.